We booked a compact SUV but was given an economy class Ford Fiesta. Didn\'t really noticed they were different class vehicles at that moment because we were already in confusion about the full zero liability insurance we had purchased while the staff tried to convince us it still had a one thousand pound excess and we probably had to pay some more for a zero excess cover. Dragged on for a while then the staff proceeded with the procedures then finally told us we actually had full cover with zero excess. Took the car, on the road to Manchester then started to realize we actually paid for an Opel Crossland X...feeling ripped off. The good thing was when we returned the Fiesta at Edinburgh Airport we told the Avis guy about this and he recalculated the whole thing right away and gave us back more or less the excessive payment. Avis needs more honest staff like this one.
滿意
雖然提車時問了不少要不要再買補(bǔ)充保險的問題（也是人家工作內(nèi)容和盈利方式），但整體還是很平和的，也不會為難。服務(wù)態(tài)度很好，主動提示了不少細(xì)節(jié)，認(rèn)真給翻合同，還提醒了收費(fèi)詳情。還車方便，在機(jī)場入口旁邊五十米就是辦公區(qū)，查車快速，聊了下自駕感受，很開心。
客服幫忙查詢了租車公司的相關(guān)政策細(xì)節(jié)，贊。
取車很快，還車更快
滿意
上車后左舵很快適應(yīng)
沒有推銷，條款解釋很清晰。
滿意
自從自駕以后，方便多了。英國公共交通貴，所以租車還是很有必要的。
