航班到得早，順利取車，可是剛到酒店停車場，不看停車提示導致后窗玻璃撞碎，立刻撥打911，警察叔叔很快到，其中會中文的原籍西安的警察幫忙致電AVIS公司解決，就近沒有同款車型，我們立即前往機場柜臺，不到半小時就換開了一輛同款車型，愉快的體驗?。?/p>
明明白白消費、一站式服務、提醒很到位，我的第二次租車體驗啦，下次仍然在租租車APP搞定
自駕游的最大好處是不趕時間、不趕路，找到最適合自己的方式開啟愉快的旅程，有家人在左右，不孤單、走到哪里都有家的感覺
經典租車公司，值得信賴
滿意
沒有排隊，但是工作人員速度慢
全程無人工服務，價格便宜
They gave me a car at the airport that I did not reserve and said that it was the only type that was available (I reserved a family sedan and they gave me a Jeep Wrangler). The car also had problems with the steering column (so I was constantly fighting against oversteering, which was very dangerous to drive) and no fluid in the windscreen washer. I tried to change the car at the Sheraton Waikiki branch on the second morning, and the lady there gave me a even worse response (she said that she could not help as they only had convertibles there, and I should call, while I told her I called all no.s possible available under AVIS, left voice messages, etc with no results. Then I had to insist to get her to call internal lines to the airport branch and she relunctantly did. She waited on the call for 20 seconds and said she could not get through, so she repeated that I should drive to the airport branch and try my luck). No smile, no sense of being apologetic for a poor service, etc. Terrible after sales customer service. This is the worst, with numerous experience renting cars with major car rental companies all over US.
The APP works pretty well. I think the rates are reasonable too, but I never checked and compared.
Try another car rental. AVIS just got on my blacklist although the whole industry has similar issues.
